Return Policy

Returns

Our policy lasts 30 days. If 30 days have passed since your parcel was delivered, unfortunately we can't offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Right of Withdrawal
In accordance with the Distance Selling and Off-Premises Contracts Act (2005:59), you as a consumer have the right to cancel your purchase within 14 days of receiving your item.

To make it easy for you to exercise your right of withdrawal, we offer a digital cancellation tool. You'll find it in the footer of our website as well as on our Return Policy page. Through the cancellation tool, you can submit a request to exercise your right of withdrawal directly on our website, without needing to contact us by phone or email.

Once you've confirmed your request, we'll automatically send a confirmation of receipt to your email address. We'll send you an email once the review is complete. The withdrawal period is 30 days from the day you received the item.

Click here to create a return

If you're unable to use the digital cancellation tool, you can also contact our customer service by email at Support@AutoScanix.com.

• Items with a broken seal or clear signs of use.
• Consumable items such as cleaning products, surface treatments, chemicals and similar products – if the packaging has been opened or the product used.
• Products which, for hygiene or safety reasons, cannot be accepted back once the packaging has been opened.
• Special-order or personalised items.

You always have a 14-day right of withdrawal in accordance with applicable consumer protection legislation. This means that, as a customer, you have the right to cancel your purchase by notifying us within 14 days of you or a representative of yours receiving the ordered item (the withdrawal period).

The item should be sent back to us as soon as possible, and it is your responsibility as the customer to ensure the return reaches us within 14 days of the date you notified us that you were exercising your right of withdrawal. The item should be sent well packaged, in good condition and in its original box.

To start a return, please contact us at our email: Support@AutoScanix.com

To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the sender.

If you've made use of our bulk discount, the discount will no longer apply if you return one or more of the products. This is adjusted before we send you your refund.

Example: You buy 5 items and receive a 15% discount. You return 2 of these products. The 15% discount no longer applies to the purchase, and the refund is automatically adjusted before we refund you.
This means you can't buy 5 items to qualify for the discount and then return 1 of the products afterwards. Doing so removes the discount.

Refunds
Once your return is received and inspected, we'll send you an email to notify you that we've received your returned item. We'll also notify you of the approval or rejection of your refund.

If approved, your refund will be processed within 14 working days, and a credit will automatically be applied to your credit card or original method of payment within a certain number of days.

Late or missing refunds

If you haven't received a refund yet, first double-check your bank account.

Then contact your credit card company; it may take some time before your refund is officially posted.

Next, contact your bank. There's often some processing time before a refund is posted.

If you've done all of this and still haven't received your refund, please contact us at

Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at Support@AutoScanix.com

Shipping
You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable. As the customer, you always cover the cost of returning the item to us.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you're sending a return to us, we recommend using a trackable shipping method. You are responsible for the item until it reaches us, including during transit. Products sent by cash on delivery or with a collection fee are not accepted by AutoScanix To ensure we can help with a return, we recommend keeping your receipt and tracking number in case your parcel goes missing, as we're unable to assist with a refund without this information.

Disclaimer for letterbox delivery services:

For your purchase, we use PostNord Varubrev, CityMail or EarlyBird's delivery options; please note that these parcels are delivered outside your door. Unfortunately, we cannot take responsibility for any parcels lost or stolen when delivered this way. If you're unsure about the security of your parcel, we recommend choosing a delivery method with a signature or home delivery. You can select this by contacting us before your purchase.

Uncollected parcels:
Uncollected items are returned to us. For any parcels that are not collected, we reserve the right to charge you for return shipping costs, dispatch fees and handling fees, currently £26. Please note! For larger orders, this amount may be higher. If the cost of the product does not exceed £26, we reserve the right to retain the full purchase amount.

If you'd like to return an item, please contact our Customer Service at the email below first

Email: Support@AutoScanix.com

Cancelling an Order

To cancel an order, please contact our customer service team in writing by email at Support@AutoScanix.com and provide your order number.

Please note that a cancellation fee of £2 applies when cancelling an order. This fee covers administrative costs and transaction fees associated with the cancellation.

A cancellation is only valid once confirmed by our customer service team. If the order has already been processed or dispatched, cancellation cannot be carried out, and the purchase must instead be handled in accordance with our Return Policy.

We reserve the right to update our cancellation terms as needed.

Recipient: Su Siming - QLY (Hannah Smith)
Address: Room 405, 4th Floor, Prologis Logistics Park, Zhenxing North Road, Jianggao Town, Baiyun District, Guangzhou

Tel: 13711718994

For assistance with returns, please contact us by email at Support@AutoScanix.com. We strive to resolve your case as quickly and efficiently as possible to ensure your satisfaction.

Contact us here:

+44 7548 928598
Support@AutoScanix.com

Ralph William Busby

761 Ecclesall Road
Sheffield, S11 8TH,
UK