Shipping policy

AutoScanix offers Free Tracked Delivery on all our products.

We work with DHL Express, Postnord, Early Bird and many other delivery companies to make our deliveries as fast and smooth as possible.

You'll always receive an automatic order confirmation once your order has been placed, as well as an email with delivery information once your parcel has been dispatched. If you can't find it in your inbox, please check your junk folder or other folders besides your primary inbox.

You can use the tracking number to monitor your order's route via our Tracking pages.

Your parcel will be delivered to your letterbox or door; if for any reason your parcel cannot be delivered, it will be left at your nearest collection point and you'll be notified by email or text message.

We have a processing time of 1-3 days to quality-check and package your items before they're dispatched.

After quality control and packaging, your parcel will be sent with tracked delivery, with an estimated delivery time of 5-11 working days.

In order to offer competitive prices and a wide range of products, some of our products are shipped directly from our central warehouses, including warehouses outside the EU.

We're always responsible for ensuring your order is delivered safely and within the promised timeframe, regardless of where the item is shipped from. All deliveries comply with applicable UK consumer law, meaning you as a customer have full rights to returns, refunds and complaints as set out by law.

Please note!
Our aim is to deliver within the timeframes stated above, but delivery dates are not guaranteed, as deliveries are handled by third parties.
Orders will be processed in accordance with our terms of sale.

We're unable to change the delivery address for orders that have already been dispatched.

Please allow up to 20 working days before contacting customer service about a missing order.

If you have any questions about your delivery, please don't hesitate to contact our support team at support@AutoScanix.com

DAMAGED SHIPMENTS

If a product/shipment is damaged in transit, this should be reported to the delivery company as soon as possible, normally via the collection point/distributor. Any visible external damage should be reported upon receipt, while hidden damage should be reported within 5 days of receipt. Failure to report transport damage within this timeframe forfeits the right to claim on the product, as it cannot be proven afterwards how the damage occurred.

Priority Delivery + Delivery Insurance

If you select Priority Delivery with Delivery Insurance your order is processed with priority and dispatched the next working day (Monday to Friday, excluding bank holidays). This service also includes full delivery insurance, giving you as a customer extra protection in the event of damage, loss or significant delay during delivery.

If your parcel is damaged, lost or unreasonably delayed in transit, a new parcel will be sent to you at no extra cost, as soon as this has been confirmed and verified by our customer service team together with the delivery company.

Please note that Priority Delivery with Delivery Insurance does not guarantee an exact delivery date; it's simply a service for faster warehouse handling and more secure delivery.

Contact us here: 

+44 7548 928598
Support@AutoScanix.com

Ralph William Busby

761 Ecclesall Road
Sheffield, S11 8TH,
UK